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Job Description
- Req#: 25-08683
Employer Industry: Digital Transformation Consulting
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible remote/hybrid work arrangement
- Engage in large-scale, highly visible projects that drive significant business impact
- Collaborative environment focused on business readiness and strategic planning
- Chance to lead change management strategies and influence organizational transformation
What to Expect (Job Responsibilities):
- Drive the overall change management strategy across the Service Transformation portfolio
- Create and execute change strategies and implementation plans to ensure adoption and behavior change
- Collaborate with leaders to develop change approaches that enhance business agility
- Define and deliver essential project artifacts, including communications plans and readiness checklists
- Produce clear communications tailored to various stakeholder groups to assess organizational readiness
What is Required (Qualifications):
- 7+ years of experience in organizational change management, service center operations, and live chat/agent tooling
- Bachelor’s degree (or global equivalent) in Business Administration, Organizational Behavior, or a related field
- Strong people-management skills with a proven ability to guide teams through major change
- Demonstrated success in managing concurrent, complex projects and leading enterprise-wide implementations
- Excellent problem-solving, decision-making, and stakeholder communication skills
How to Stand Out (Preferred Qualifications):
- CCMP or Prosci Change Practitioner certification
- Strategic thinker with the ability to anticipate trends and build innovative solutions
- Proven track record of operational excellence and delivering measurable business value
#DigitalTransformation #ChangeManagement #ProjectManagement #RemoteWork #CareerGrowth
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