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Project Manager PSAP Relation Manager
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Job Description
- Req#: PDT - 8502
- Support and manage the 9-1-1 Network Transition project, ensuring smooth coordination across teams.
- Collaborate with departments, subsidiaries, and external stakeholders to define and manage project timelines and deliverables.
- Serve as the primary relationship manager for PSAP stakeholders, ensuring alignment and effective communication.
- Apply strong problem-solving and analytical skills to develop strategic and customer-focused alternatives.
- Work effectively under tight deadlines and high-pressure environments, maintaining composure and a solution-oriented mindset.
- Define and enforce testing strategies, acceptance criteria, and change control processes.
- Provide regular updates to senior management, addressing critical situations with confidence and clarity.
- Operate both as a self-starter in standalone roles and as a collaborative team player.
- Bachelor's degree (B.Sc. or B.A.) with 10+ years of project management experience.
- Proven expertise in problem-solving, change control environments, and acceptance criteria definition.
- Excellent interpersonal skills to manage cross-functional relationships and stakeholders.
- Strong written and verbal communication skills, with the ability to influence and present to senior leadership.
- Demonstrated ability to lead under pressure and deliver results within challenging timelines.
- Experience in network transition projects, telecommunications, or public safety environments preferred.
- Calm, levelheaded, and resilient under pressure.
- Creative, strategic thinker with a customer-first mindset.
- Confident communicator with senior stakeholders.
- Self-motivated, proactive, and adaptable in dynamic environments
Role Summary
We are seeking a highly experienced Project Manager (PSAP Relation Manager) to support a critical 9-1-1 Network Transition Project. The ideal candidate will combine strong project management expertise with exceptional communication and problem-solving skills to ensure successful delivery under challenging timelines.
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