Iowa Workforce Development (IWD) is seeking applicants for the position of PROMISE JOBS Manager at our 200 Army Post Rd., Des Moines, IA IowaWORKS office.

Overview:
The PROMISE JOBS Manager provides leadership and supervision for the PROMISE JOBS Program in the Des Moines service area. PROMoting Independence and Self-sufficiency through Employment, Job Opportunities and Basic Skills (PROMISE JOBS) provides work and training services for families receiving Family Investment Program cash assistance. The position provides professional management to include supervision, monitoring compliance with federal and state performance measures, and implementing and clarifying program policies and procedures.

Description of work:
As a PROMISE JOBS Manager you will plan, organize, direct, monitor, and evaluate the coordinated activities of the Des Moines service area as services are provided within guidelines of the program with the goal of coaching clients to reach their holistic personal goals including economic self-sufficiency through employment and training.

In this role you will supervise and coordinate PROMISE JOBS functions including:

• Interviewing.
• Orientation.
• Case management.
• Placement.
• Job clubs.
• Assessments.
• Appeals.
• Coaching.

You will coordinate other IWD and Workforce Innovation and Opportunity Act (WIOA) services that benefit the Temporary Assistance for Needy Families (TANF) recipients such as:

• Labor market information.
• Work Opportunity Tax Credit (WOTC).
• Federal bonding.
• Job fairs.
• Referral to WIOA partner services.

Complete quarterly reports for administration as well as monitoring report and monthly case readings and attend community meetings that relate to and support the work of the PROMISE JOBS program.

In this role you will monitor spending to stay within allocations and staff workload so that appropriate case management services are provided to PROMISE JOBS participants in compliance with Health and Human Services (HHS) policies and procedures and perform required case reading to ensure staff are providing necessary services and monitoring to move participants towards self-sufficiency.

Coordinate and disseminate information from administration, state staff, QA coordinator and SME's. Schedule joint meetings, prepare agendas, facilitate meetings, arrange for printed minutes. Organize and arrange staff training and development. Field customer complaint calls regarding service provision deficiency and provide resolution.

The PROMISE JOBS Manager will assist in interviewing, selecting and hiring new PROMISE JOBS staff. You will direct and facilitate the training to all new staff and write and conduct the performance reviews on staff under your supervision. Analyze and evaluate job duties and performance working with direct supervisor or partner supervisors to report performance issues. Investigate performance issues of the staff under the direct supervision with guidance from my manager.

Provides mentoring and ongoing staff development related to the implementation of coaching practices. Models coaching practices with team members to build competency and skills to in turn be used with program participants.

Implement and maintain comprehensive public relations activities within the communities so there is public awareness of PROMISE JOBS service. Network with other providers, partners, business groups and professional organizations. Maintain close working relationship with HHS, Iowa Vocational Rehabilitation Services (IVRS), community colleges and WIOA providers.

Works effectively as a member of the leadership team in the office, service area, and with other program leaders in the PROMISE JOBS program statewide.

Agency Overview
Iowa Workforce Development is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.

IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services.

The agency also maintains a statewide delivery system of IowaWORKS Centers and satellite and expansion offices where both employers and job seeking Iowans can receive workforce assistance.

Benefits
Joining the IWD team and becoming a State of Iowa employee comes with a range of valuable benefits, including:

• Excellent health, dental, and vision insurance.
• Generous paid time off, including nine paid holidays, vacation, and sick leave with no cap on the sick leave accrual.
• Prepare for the future with the IPERS retirement package, as well as an additional optional deferred compensation retirement plan.
• Flexible Spending Accounts for medical and dependent care.
• Free Life and Long-term Disability Insurance with the option to purchase additional coverage.
• Employee Assistance Programs and Discount Programs for support.

Click here to learn more about all of the amazing benefits the State of Iowa offers.

Hours of Work: Monday – Friday 8:00am-4:30pm.

If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.Graduation from an accredited four year college or university and the equivalent of four years of full-time professional level experience in program administration, development, management or operations;an equivalent combination of education and experience substituting the equivalent of one year full-time required work experience for one year (thirty semester or equivalent hours) of the required undergraduate course work to a maximum substitution of four years;graduation from an accredited four-year college or university with a major emphasis in Business or Public Administration and three years of the qualifying experience;substitution of a Master's degree in Public or Business Administration for one year of the above experience;employees with current continuous experience in the state executive branch that includes the equivalent of one year of full-time work as an Executive Officer 1 or two years of full-time work as a Workforce Advisor.

For additional information, please click on this link to view the job description. Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.