The Protection Services Officer I (PSO) is a member of the Protection Services team, which performs a critical role by protecting the safety of visitors, staff and Museum property. PSOI’s work in various locations throughout the Museum including the lobby, gallery spaces, special exhibits, gift shop/ cafe areas and patrolling. This role will be cross trained to work in these different locations and helps adherence to the “Visitor Agreement to Safe & Inclusive Spaces”.

Essential Duties & Responsibilities

• Acts as the first responder to disruptive persons entering the lobbies and adjacent areas
• Interacts with visitors in a welcoming manner by assisting with wayfinding and providing information related to the Museum collection, public programs, and events
• Safeguard Museum assets, property, equipment, and facilitates against illegal and destructive acts
• Communicate museum policies in a respectful manner using flexibility and discretion to achieve a safe and positive outcome
• Customer service focus at all times
• Maintain gallery capacity and oversees crowd control primarily during high traffic events and exhibitions
• Resolve conflict using de-escalation techniques and upholding equity and inclusion values
• Removes and trespass visitors if needed from the campus who exhibit harassment, discrimination, threatening or disrespectful behaviors
• Communicating with law enforcement, fire departments and emergency medical personnel
• Initiating building evacuations
• Communicates important notification functions via phone, email or 2 way radio
• Document activity and write reports in a complete and concise manner (i.e. incident report, touch/pest log, and etc.)
• Opening and closing the Museum
• Gallery inspections
• Responding to requests for assistance
• Assisting with the training of newly hired security officers
• Assisting with building evacuation procedures and sweeps during emergency situations

Secondary or Additional Responsibilities

• Utilize radio for department communications and other technology such as computer, iPad, etc
• Attend ongoing training and learning opportunities
• Promote and support institutional equity and inclusion goals
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Perform other related duties as assigned

Supervisory Responsibilities

• None

Institutional Responsibilities

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
• Contribute to and support the PAM strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• Promote equity and inclusion goals and have a “people first” mindset

Required Knowledge & Skills

If you have any questions along the way including wanting to talk about a non traditional career background, please reach out to HR.

• Approachable, customer service focused demeanor with a people-first value
• Basic knowledge of security principles
• Prior experience interacting with people suffering from mental illness and or under the influence of drugs/alcohol
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfortable dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic operational knowledge of computer including word processing and email
• Adhere to Security dress code and visibly represent the Museum
• Effective problem solving skills

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or equivalent combination of experience and education required
• Current Oregon Department of Public Standards Safety Training (DPSST) Unarmed certification (or obtained within 30 days of employment)
• First Aid, CPR & AED training certification (or obtained within 30 days of employment)
• Prior security, law enforcement or military experience preferred but not required

Job Conditions

• Non-Exempt/Full-Time Status
• Schedule/Hours: Thursday and Friday from 9:30am to 8:00pm, Saturday and Sunday from 9:30 AM - 8:00 PM (40 hours per week)
• Must be available to work weekends, holidays, and special events
• On-call rotation required
• Overtime and weekends required
• Works with emergency equipment including first-aid kits, fire extinguishers, and AED devices
• Interaction with potentially violent or hostile individuals
• Exposure to blood and bodily fluids due to medical incidents

Physical Activities

• Occasionally lift/push/pull up to 50lbs in emergencies
• Frequently ascends and descends stairs
• Occasionally remains stationary for prolonged periods of time but in an emergency will require rapid movement through the Museum campus
• Occasionally grasping and handling of objects such as pens, computer mouse, and radio
• Frequently talking with colleagues and visitors
• Occasionally operates a computer and other office equipment, such as a phone, i-Pad, and printer
• Frequently listening and communicating to callers on the radio
  

Benefits

• This role is non-exempt/hourly and full-time
• Budgeted compensation is within pay grade C ($17.74 min - $20.39 mid - $23.07 max), depending on experience
• Healthcare package: medical, dental, vision, disability, life insurance, 401K match, and flexible spending accounts
• Paid time off: 6 paid holidays, 2 floating holidays, vacation, sick, and bereavement leave
• Transportation benefits: TriMet / C-Tran / parking reimbursement account or bike to work enrollment
• Museum admission & lectures, programs, and gift shop discounts
• R.E.A.P (Reciprocal Employee Attraction Pass), providing free general admission to local destinations