Zocdoc
Provider Experience Specialist (Pittsburgh)
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Job Description
- Req#: 7348095
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment
- 100% paid employee health benefit options (including medical, dental, and vision)
- Competitive paid parental leave and fertility/family planning reimbursement
- Opportunity for career advancement and growth within the organization
- Great Place to Work Certified
What to Expect (Job Responsibilities):
- Provide best-in-class customer service experiences to healthcare provider partners through calls, emails, and chat
- Proactively upsell features and streamline interactions to improve overall provider experience
- Act as the voice of the employer, creating positive impressions and resolving issues effectively
- Develop a deep understanding of the employer's platform and services to engage users through various support channels
- Maintain accurate records of all interactions to uphold the commitment to making healthcare easy
What is Required (Qualifications):
- Excellent communication and interpersonal skills, both verbal and written
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting the employer's mission
How to Stand Out (Preferred Qualifications):
- Experience in a role that requires upselling or promoting services
- Familiarity with healthcare systems or digital health platforms
- Ability to work collaboratively in a team-oriented environment
- Passion for improving the healthcare experience for patients and providers
#DigitalHealth #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Zocdoc is a New York City-based company offering an online service that allows people to find and book in-person or telemedicine appointments for medical or dental care.
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