Zocdoc
Provider Experience Specialist (Portland)
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Job Description
- Req#: 7316144
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment with remote work options
- Comprehensive health benefits, including medical, dental, and vision
- Competitive paid time off and parental leave policies
- Opportunities for professional growth and participation in corporate wellness programs
- Recognition as a Great Place to Work Certified organization
What to Expect (Job Responsibilities):
- Provide exceptional customer service to healthcare provider partners via calls, emails, and chat
- Proactively upsell features and streamline interactions for a better user experience
- Act as the voice of the employer, creating lasting positive impressions and resolving issues promptly
- Develop a deep understanding of the employer's platform and services to inspire user engagement
- Maintain accurate records of all interactions to ensure consistent service quality
What is Required (Qualifications):
- Excellent verbal and written communication skills
- Customer service experience, preferably in healthcare or technology
- Strong problem-solving skills and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Commitment to delivering best-in-class customer service
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with technology platforms in a service context
- Enthusiasm for learning new techniques and systems
#DigitalHealth #CustomerService #RemoteWork #CareerGrowth #GreatPlaceToWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Zocdoc is a New York City-based company offering an online service that allows people to find and book in-person or telemedicine appointments for medical or dental care.
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