Zocdoc
Provider Experience Specialist (St. Louis)
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Job Description
- Req#: 7347952
Employer Industry: Digital Health Marketplace
Why consider this job opportunity:
- Salary up to $26.92 per hour
- Flexible work environment, allowing for remote work
- Competitive paid time off and 100% paid employee health benefits, including medical, dental, and vision
- 401(k) with employer-funded match and corporate wellness programs
- Opportunities for career advancement, including sabbatical leave for employees with 5+ years of service
- Great Place to Work Certified, promoting a supportive and collaborative culture
What to Expect (Job Responsibilities):
- Provide exceptional customer service experiences to healthcare provider partners through calls, emails, and chat, while proactively upselling features
- Streamline interactions and improve overall experiences for providers using Zocdoc's services
- Act as the voice of the employer, creating positive impressions and resolving issues promptly
- Develop a deep understanding of the employer's platform and services to inspire engagement
- Maintain accurate records of all interactions to uphold the commitment to making healthcare easy
What is Required (Qualifications):
- Excellent verbal and written communication and interpersonal skills
- Customer service experience, preferably in a healthcare or technology-related field
- Strong problem-solving abilities and adaptability in a fast-paced environment
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service and promoting the employer's mission
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare or technology-related customer service role
- Familiarity with digital health platforms or marketplaces
- Ability to work collaboratively in a team-oriented environment
- Eagerness to learn new techniques and systems to enhance service delivery
#DigitalHealth #CustomerService #RemoteWork #CareerGrowth #HealthcareMarketplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Zocdoc is a New York City-based company offering an online service that allows people to find and book in-person or telemedicine appointments for medical or dental care.
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