Remote Jobs
Quality Assurance Contact Center Specialist
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Job Description
- Req#: RQ4019115
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a HIPAA-compliant workspace
- Supportive and collaborative work environment
- Engaging in quality assurance initiatives that directly impact patient care
- Comprehensive training and development programs available
- Schedule adherence to M-F Eastern Business Hours from 8:30 AM to 5 PM
What to Expect (Job Responsibilities):
- Conduct quality assurance evaluations on customer interactions across various contact points
- Monitor service levels and engage in customer listening to identify trends affecting customer experience
- Provide actionable feedback to scheduling staff and supervisors to enhance customer interactions
- Develop quality improvement plans in collaboration with supervisors and training specialists
- Analyze performance data to identify training needs and recommend process enhancements
What is Required (Qualifications):
- Bachelor's Degree preferred in healthcare, management, or a related field
- Minimum of 3 years of experience in contact center operations
- General knowledge of clinical operations, policies, procedures, and workflows
- Proficiency in Microsoft Office products and experience with EMRs (Epic) and telecommunications software
- Bilingual (written and verbal) communication skills are a plus
How to Stand Out (Preferred Qualifications):
- Experience with quality assurance tools and call recording systems
- Familiarity with healthcare management and patient scheduling systems
- Strong analytical skills to interpret data and identify improvement opportunities
- Previous experience in coaching and mentoring contact center staff
- Knowledge of healthcare regulations and compliance standards
#HealthcareServices #QualityAssurance #RemoteWork #CareerGrowth #CustomerExperience
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