• Job Description

  Req#: R19717
  Employer Industry: B2B Sales and Customer Success Solutions
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Work remotely from anywhere in the U.S.
  - Comprehensive healthcare coverage including medical, dental, and vision
  - Structured learning and career development programs
  - Generous Paid Time Off policy and paid medical leave
  - Child/Dependent care reimbursement and education reimbursement
  
  What to Expect (Job Responsibilities):
  - Review the quality of work performed by the sales team through monitoring call and chat recordings
  - Utilize quality monitoring data management systems to compile and track performance at both team and individual levels
  - Identify training needs and communicate them to the training department as necessary
  - Prepare and analyze internal and external quality reports for management review
  - Conduct calibration sessions on calls with Senior Leadership, Team Leads, and other management
  
  What is Required (Qualifications):
  - Direct B2B or tele-sales experience required; previous Quality Assurance experience preferred
  - Ability to interpret data dashboards to identify trends and focus areas
  - Excellent verbal, written, interpersonal, and organizational skills
  - Proficiency in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
  - Results-oriented with the ability to motivate others and drive performance
  
  How to Stand Out (Preferred Qualifications):
  - Internal applicants must be exceeding metrics in their current position
  - Adaptive management style with the ability to work at both micro and macro levels
  - Ability to multitask and successfully operate in a fast-paced, team environment
  - Must adapt well to change and successfully set and adjust priorities as needed
  - A skills assessment will be conducted as part of the interview process
  
  #B2BSales #QualityAssurance #RemoteWork #CareerGrowth #CustomerSuccess
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Ever thought about outsourced sales and marketing? MarketStar can help you accelerate your revenue through our Sales as a Service model.

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