Stagecoach Group plc
Quality & Training Manager
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Job Description
- Req#: JR10504
- Quality & Training Manager
- Based in Perth
- Full time position
- Designing and implementing a comprehensive quality framework.
- Reviewing customer interactions and delivering tailored coaching.
- Leading training strategy, content development, and programme delivery.
- Collaborating with Customer Insights and Operations teams to align customer feedback with service improvements.
- Driving capability gap analysis and creating pathways for employee development.
- Experience in quality assurance and/or customer service training roles.
- Strong coaching, leadership, and communication skills.
- A strategic mindset with an eye for detail and a passion for continuous improvement.
- Ability to design, deliver, and manage training programmes that inspire and upskill.
- Confidence in collaborating across teams and managing multiple priorities.
- Annual Discretionary Bonus Scheme; maximum potential of 10% of salary
- Defined Contribution pension scheme with employer contributions of up to 6%
- 25 days holiday plus bank holidays
- A Stagecoach Bus travel pass for you and a companion
- Wide range of retail and leisure discounts
Salary
£35,000We're looking for a dynamic Quality & Training Manager to shape the future of customer service at our Perth Service Centre.
In this pivotal role, you’ll lead the development of a robust quality assurance framework and innovative training programmes, ensuring every customer interaction is outstanding. You’ll work closely with teams across the business to continuously raise standards, inspire growth, and make a real difference to our customer experience.
What you'll be doing:
What you'll bring:
Why join us?
You'll join a supportive, collaborative team committed to innovation and customer excellence. Your ideas and leadership will help shape our service for the future, and your impact will be seen and felt every day.
We offer a great benefits package including:
Ready to help us raise the bar?
Apply today and be part of something brilliant.
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation or age. We also live by our five values across Stagecoach; We plan for the future, we do the right thing, we are stronger together, we are down to earth, and we support communities.
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.
Location:
Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TWAbout the company
Stagecoach Group is a Scottish transport group based in Perth, Scotland.
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