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Quality Assurance Specialist
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Job Description
- Req#: QUALI004516
Employer Industry: Real Estate Services
Why consider this job opportunity:
- Salary up to $60,008 annually
- Eligible for an annual discretionary bonus
- Comprehensive benefits package including medical, dental, and vision insurance
- 3 weeks paid time off (PTO) along with paid holidays
- Opportunities for professional growth and development within a diverse team
- Commitment to community service through the Fay-Constructive Foundation
What to Expect (Job Responsibilities):
- Monitor and measure adherence to operational and regulatory requirements related to mortgage activities
- Review and score mortgage-related activities for quality and compliance monthly
- Provide feedback for the creation of performance improvement goals and remediation actions
- Collaborate with team members to manage competing priorities and changing processes
- Utilize analytical skills to identify and resolve issues effectively
What is Required (Qualifications):
- Bachelor's degree in a related field preferred or equivalent experience with a High School diploma/GED
- Minimum of 1 year of quality assurance experience
- 1+ years of experience in mortgage servicing or related fields such as foreclosure, escrow, or customer service
- Intermediate knowledge of Microsoft Office products (Excel, Word, PowerPoint)
- Solid verbal and written communication skills and strong attention to detail
How to Stand Out (Preferred Qualifications):
- Experience with financial documentation and income calculation
- Bilingual in Spanish and English with effective translation skills
- Familiarity with Black Knight LPS/MSP/Director Premier and auditing software
- Demonstrated ability to work in a fast-paced, dynamic environment
- Strong interpersonal skills and collaborative mindset
#RealEstateServices #QualityAssurance #CareerOpportunity #CompetitivePay #CommunityEngagement
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