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Quality Assurance Specialist
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Job Description
- Req#: QUALI004516
Employer Industry: Real Estate Services
Why consider this job opportunity:
- Salary up to $60,008 annually
- Eligible for an annual discretionary bonus
- Comprehensive benefits package including medical, dental, and vision insurance
- 401k program with employer matching
- 3 weeks of paid time off (PTO) plus paid holidays
- Commitment to community service through the Fay-Constructive Foundation
What to Expect (Job Responsibilities):
- Monitor and measure adherence to operational and regulatory requirements in mortgage-related activities
- Review and score quality and compliance of mortgage servicing processes
- Provide feedback for performance improvement goals and remediation actions
- Collaborate with team members to ensure quality assurance standards are met
- Manage competing priorities in a fast-paced and dynamic work environment
What is Required (Qualifications):
- Bachelor’s degree in a related field preferred or equivalent experience with a High School diploma/GED
- Minimum of 1 year of quality assurance experience
- At least 1 year of experience in mortgage servicing or related fields such as foreclosure, escrow, or loss mitigation
- Intermediate knowledge of Microsoft Office products (Excel, Word, PowerPoint)
- Solid verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience with income calculation or financial documentation
- Bilingual in Spanish and English, with the ability to effectively translate orally and in writing
- Familiarity with Black Knight LPS/MSP/Director Premier
- Knowledge of SharePoint, auditing software, and data conversions
- Demonstrated analytical skills and problem-solving abilities
#RealEstate #QualityAssurance #MortgageServicing #CareerOpportunity #CommunityImpact
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