Remote Jobs
Quality Assurance Specialist - HUB (Orlando, FL)
What's your preference?
Job Description
- Req#: 391CEF5066
Employer Industry: Life Sciences Technology Solutions
Why consider this job opportunity:
- Competitive pay structure
- Supportive, progressive, fast-paced work environment
- Matching 401(k) with immediate vesting
- Comprehensive benefits including medical, dental, vision, life, and short-term disability insurance
- Opportunity to make a positive impact on patient outcomes and program efficiency
What to Expect (Job Responsibilities):
- Monitor associate calls and provide feedback to program managers regarding associate strengths and coaching opportunities
- Review associate case records to ensure program metrics are met
- Prepare call center reports and track service trends
- Participate in the creation and maintenance of program Standard Operating Procedures (SOPs)
- Assist with user acceptance testing of program platforms such as eCase and iAssist
What is Required (Qualifications):
- Minimum of 5 years of call center experience
- Experience in a patient support or pharmacy-related setting
- Ability to manage time effectively and meet deadlines with minimal supervision
- Attention to detail and working knowledge of internal CRM systems and workflows
- Effective written and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with quality assurance processes in a call center environment
- Familiarity with healthcare regulations and compliance standards
- Proven track record of enhancing customer service quality
- Ability to analyze data and generate actionable insights for improvement
#LifeSciences #QualityAssurance #PatientSupport #HealthcareCareers #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.