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Quality Assurance Specialist
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Job Description
- Req#: 7524754003
Employer Industry: Legal Services
Why consider this job opportunity:
- Salary up to $17.00 per hour
- Comprehensive Medical, Dental, and Vision coverage
- 401(k) retirement plan with 5% matching
- Work-from-home flexibility
- 10 paid holidays per year
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Provide support, training, and education to underperforming process servers based on key metrics
- Communicate directly with process servers to provide coaching and meaningful feedback
- Field questions from process servers and resolve any blockers
- Review assigned reports daily and reach out to disengaged servers to identify and address performance issues
- Work closely with the recruiting department when additional coverage is needed
What is Required (Qualifications):
- Experience in training and/or coaching
- High school diploma or GED required
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office (Word, Excel)
- Ability to analyze processes and make recommendations for improvements
How to Stand Out (Preferred Qualifications):
- Familiarity with legal processes is a plus
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