Printfly
Quality Assurance Specialist
This job is now closed
Job Description
- Req#: 413cdb4febe2
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Listen to and review customer calls, chats, and emails for quality, accuracy, and tone
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Score interactions using our QA rubrics and provide constructive feedback
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Work closely with team leads and trainers to support agent performance
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Spot trends, gaps, and opportunities to improve the customer experience
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Help us build out and improve our quality review processes and tools
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Participate in calibration sessions to ensure fairness and consistency
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Be a key voice in shaping what “great support” looks like at Printfly
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1 year of experience in customer service, QA, or a related role
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A sharp eye for detail and a passion for excellent service
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Strong written and verbal communication skills
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Comfortable giving thoughtful, constructive feedback
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Experience with support tools like Zendesk, Salesforce, or similar platforms
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A self-starter who’s organized, curious, and ready to grow with us
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Competitive salary and benefits
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Supportive, feedback-friendly team culture
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Opportunity to shape how we serve our customers
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Room to grow—professionally and personally
Are you the kind of person who notices every little detail—and actually enjoys giving feedback that helps people grow? We’re looking for a Quality Assurance Specialist to help us deliver top-notch service by reviewing customer interactions and making sure our support team is consistently awesome.
The Quality Assurance (QA) Specialist is responsible for monitoring and evaluating inbound and outbound calls, chats, and other customer interactions to ensure adherence to company policies, procedures, and quality standards. This role plays a vital part in maintaining and improving the overall customer experience by identifying trends, providing actionable insights, and supporting continuous improvement initiatives.
What You’ll Be Doing:
What We’re Looking For:
Why You’ll Love It Here:
Sound like your kind of gig? Apply now and let’s talk!
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About the company
Bringing life to creativity.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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