Remote Jobs
Call Center Quality Assurance Specialist
What's your preference?
Job Description
- Req#: 085399E7DC
Employer Industry: Life Sciences and Healthcare Technology
Why consider this job opportunity:
- Competitive pay structure
- Supportive and progressive work environment
- Matching 401(k) with immediate vesting
- Comprehensive benefits including medical, dental, vision, life, and short-term disability insurance
- Opportunity to contribute to improving patient outcomes through copay assistance programs
What to Expect (Job Responsibilities):
- Lead daily tasks associated with the company's copay assistance programs
- Monitor associate calls and provide feedback to program managers on strengths and coaching opportunities
- Review associate case records to ensure program metrics are met
- Prepare call center reports and track service trends
- Participate in the creation and maintenance of program standard operating procedures (SOPs)
What is Required (Qualifications):
- Minimum of 5 years of specialty mail order pharmacy experience
- Experience in a patient support or pharmacy-related setting
- Ability to manage time effectively and meet deadlines with minimal supervision
- Attention to detail and working knowledge of internal CRM and workflows
- Effective communication skills, both written and interpersonal
How to Stand Out (Preferred Qualifications):
- Registered Pharmacy Technician certification
#LifeSciences #HealthcareTechnology #QualityAssurance #PatientSupport #CareerOpportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.