Employer Industry: Quality Assurance and Compliance in Customer Service

Why consider this job opportunity:
- Salary of $18.05 per hour, with an additional $4.57 per hour in Health and Welfare
- Health and Welfare benefits cover the full cost of employee-only medical, dental, and vision premiums for a 40-hour workweek
- Fully remote work opportunity, allowing for flexible work-from-home arrangements
- Comprehensive training program lasting up to 5-6 weeks to equip employees with necessary skills
- Opportunity to work in a compliance-driven environment that values quality assurance and customer satisfaction
- Supportive employer committed to professional development and adherence to federal regulations

What to Expect (Job Responsibilities):
- Ensure professionalism and timeliness in responses to clients and customers through quality assurance
- Monitor and audit calls to ensure compliance with internal and client standards
- Measure and evaluate performance of staff interacting with consumers
- Prepare and present reports on call monitoring and audits regularly
- Participate in meetings to discuss performance and compliance trends

What is Required (Qualifications):
- High School diploma or equivalent GED required
- Minimum of 6 months relevant experience in compliance, quality assurance, or customer service in a contact center
- Ability to obtain and maintain a Public Trust security clearance
- Must reside within a 75-mile radius of Lowell, AR or Hendersonville, TN
- Must not be in default on any Federal Student Loans or have significant collections issues

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in a relevant field
- 12 months of experience as a Contact Center Quality Assurance/Compliance Representative/Auditor
- Previous experience with ISO 9001:2015 standards
- Knowledge of TCPA, SCRA, FCRA, and Consumer Financial Protection Bureau regulations
- Bilingual proficiency in Spanish

#QualityAssurance #RemoteWork #CustomerService #Compliance #CareerDevelopment #HealthBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.