• Job Description

  Req#: 120414

  Salary Range: $23.1800 - $35.6200 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

  Job Summary:

  The Quality Improvement Assistant is a member of Hoag Clinic’s Quality Improvement team who is responsible for coordinating quality care gaps for Hoag Clinic’s managed care members by providing any needed services and support to ensure compliance in quality programs. The Quality Improvement Assistant will be responsible for the daily management of the managed care patient population by coordinating delivery of quality services through appropriate appointment setting, point of care testing, outreach, and coordinating the closure of needed quality care gaps.

  This role leads and coordinates special projects aimed at closing quality care gap reports specific assigned site(s). Support provider and medical assistant teams with daily Quality Improvement tasks such as comparing schedule with due list(s), downloading point of care report(s), and preparing per protocol orders. Reviews quality reporting system to search for patients who have created sameday appointments and are due for screenings and tests to close quality care gaps.

  The Quality Improvement Assistant displays and practices a work-style that reflects the mission, vision and values of the Hoag Clinic as well as Hoag Hospital. Participates in the continuous Quality Improvement process, maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance.

  Education and Experience:

  Bachelor’s degree required or at least four (4) years in a healthcare system environment

  Experience or familiarity with front-office or scheduling procedures in healthcare system environment

  Basic keyboarding skills at 35 WPM

  Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel

  Qualified bilingual or multilingual candidates preferred

  Preferred:

  Certification as a Medical Assistant by an accredited program

  BLS certification

  About Hoag

  Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer , digestive health , heart and vascular , neurosciences , spine , women's health , and orthopedics through Hoag's affiliate, Hoag Orthopedic Institute , which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet® hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit careers.hoag.org .

  Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

• About the company

  The Hoag Health Network consists of hospitals, urgent care & health care centers in Orange County. They are well known for superior patient care & convenient locations!

Notice