• Job Description

  Req#: R47835
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Salary up to $23.00 per hour
  - Valuable company benefits plan including health insurance, dental insurance, life insurance, and access to a 401k plan
  - Opportunity for career advancement and growth within the organization
  - Work remotely with periodic in-office days based on departmental needs
  - Supportive and collaborative work environment that emphasizes compassion and connection
  
  What to Expect (Job Responsibilities):
  - Serve as the customer service liaison for the Occupational Medicine Team, managing contacts through multiple channels
  - Triage calls and emails to appropriate team members, including Sales, Operations, Aftercare, Case Management, and Billing
  - Resolve customer problems by clarifying complaints, determining causes, and providing appropriate solutions
  - Maintain relationships with employer accounts through ongoing communication and touchpoints
  - Log activity and maintain employer account information daily using CRM (Salesforce)
  
  What is Required (Qualifications):
  - Bachelor’s Degree in Business, Marketing, Hospitality Management, Public Health, or other applicable degree preferred
  - Proven customer support experience
  - Proficient in Microsoft Office (Excel, PowerPoint, Word)
  - Strong understanding of all services offered within Occupational Medicine
  - Exceptional customer service and interpersonal skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience in customer relationship management systems preferred (CRM Salesforce)
  - Strong multitasking and organizational skills
  - Ability to work well independently and in a team environment
  - Positive attitude and ability to project this around others
  - Strong phone contact handling skills and active listening
  
  #HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #RemoteWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Summit Medical Group one of the largest physician owned multispecialty medical practices in the country. In addition to its 250,000-square-foot main campus, the Group has 67 satellite offices in central and northern New Jersey. It employs more than 600...

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