RCM Technical Support Specialist Position Summary

Using their comprehensive understanding of dental RCM and EDI processes, the Revenue Cycle Management (RCM) Technical Support Specialist provides technical support to our channel partners and dental support organizations (DSOs) and actively nourishes professional relationships to encourage referrals and business growth.

What you'll Be Doing as an RCM Technical Support Specialist

• Provide timely and comprehensive EDI and technical support to our channel partners and DSOs to ensure quick and reliable resolution to problems they may encounter.
• Act as a point of escalation for channel partners and DSO clients, researching, resolving, and documenting issues promptly and effectively.
• Actively nurture professional relationships with our channel partners and DSO clients to encourage referrals and business growth.
• Serve as a liaison between external partners and internal development and connectivity teams, facilitating collaboration on special projects and enhancements.
• Ensure compliance with all relevant federal, state, and institutional policies and procedures, including data security protocols.
• Uphold exceptional internal and external customer service standards in all interactions.

What You'll Being to the Team as an RCM Technical Support Specialist

• Bachelor's degree preferred.
• 2 or more years of experience in dental RCM and EDI.
• Strong verbal and written communication and interpersonal skills.
• Proficient in all MS Office applications and use of the internet.
• Ability to successfully multitask with accuracy in a fast-paced environment.
• Working knowledge of technical and procedural aspects and functions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Pay range $25 - $28 per hour DOE

What We Offer

• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and vision benefits - eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 9 company paid holidays
• 401k with company match
• Health Advocate
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!

EDI Health Group dba DentalXChange understands the importance of privacy and takes seriously the need to protect job applicants' personal information. Applicants should be aware that we collect and use personal information in accordance with the California Consumer Privacy Act (CCPA). For more details on how we handle your information and your rights under the CCPA, please visit our Privacy Policy.

DentalXChange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. The more inclusive we are, the better our work will be.