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RCS Credit and Servicing Specialist (US)
Pay$22.75 - $33.25 / hour
LocationGreenville/South Carolina
Employment typeFull-Time
This job is now closed
Job Description
- Req#: R_1347041
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary up to $33.25 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule
- Comprehensive benefits package, including health and well-being benefits, savings and retirement programs, and paid time off
- Training and onboarding provided to ensure success in the role
- Supportive work environment focused on customer experience and colleague development
What to Expect (Job Responsibilities):
- Make credit decisions for Retail Card Services private label credit card applications using an automated underwriting system
- Respond to customer inquiries regarding account balances, interest rates, and other credit-related issues
- Resolve escalated issues by collaborating with staff and other departments
- Maintain updated customer account information and process various forms of customer correspondence
- Assist in training and mentoring new staff members
What is Required (Qualifications):
- High School Diploma or equivalent experience
- Minimum of 2 years of related experience in customer service or credit services
- Strong knowledge of private label credit card industry and customer service practices
- Proficiency in Microsoft Office, particularly MS Word and Excel
- Excellent verbal and written communication skills, with strong phone skills
How to Stand Out (Preferred Qualifications):
- Ability to think creatively to find non-typical solutions
- Proven multi-tasking capabilities
- Demonstrated reliability regarding attendance
- Flexibility to adapt schedules based on business needs
- Experience in customer service or credit roles within Credit Cards and Unsecured Lending (CCUL) highly preferred
#FinancialServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided
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