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Job Description
- Req#: R25_03333
Employer Industry: Contact Center Operations
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with a passionate team committed to customer focus
- Strong emphasis on teamwork and leadership development
- Good attendance and performance records are recognized and rewarded
What to Expect (Job Responsibilities):
- Monitor real-time call volume and staffing to ensure optimal contact center operations
- Analyze and balance staffing levels in relation to call volumes and production issues
- Assist during downtime to maintain service quality
- Conduct daily real-time analysis to ensure employee schedule adherence
- Manage and track off-line exceptions effectively
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- Preferably a Bachelor's/College Degree in any field
- At least 1 year of working experience in a BPO/Call Center environment
- Proficiency in Microsoft Excel and familiarity with ACD switch reporting, Blue Pumpkin or IEX
- Strong communication and interaction skills, with a focus on integrity and customer service
How to Stand Out (Preferred Qualifications):
- Experience with Business Objects and other contact center applications
- Broad knowledge of customer service operations
- Demonstrated ability to work effectively in a team setting
- Proven track record of maintaining good attendance and performance metrics
#ContactCenter #CustomerService #CareerGrowth #Teamwork #BPOJobs
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