• Job Description

  Req#: 77d723fc-1e1c-463b-90c9-ea8aed785a00
  Employer Industry: Marketplace for Professional Services
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within a fast-growing Series C marketplace
  - Work in a dynamic, remote environment with a global team of 700+ professionals
  - Engage in high-impact operations that fill millions of shifts annually across various sectors
  - Flexibility in working hours to support true 24/7 coverage
  - Chance to make a significant impact on live operations and queue management
  
  What to Expect (Job Responsibilities):
  - Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability
  - Monitor live performance, identify anomalies, and conduct root-cause investigations
  - Provide clear, actionable updates for leadership and stakeholders during high-pressure incidents
  - Exercise independent judgment to resolve outliers and crisis situations
  - Build and maintain forensic analyses of queue performance using Google Sheets
  
  What is Required (Qualifications):
  - Proven experience in real-time operations, workforce management, or queue governance roles
  - Advanced proficiency in Google Sheets for large datasets and process automation
  - Demonstrated ability to perform root-cause analysis and translate data into operational insights
  - Strong independent judgment and comfort operating in high-pressure situations
  - Excellent written communication skills for summarizing complex queue dynamics
  
  How to Stand Out (Preferred Qualifications):
  - Experience working across multiple operational workflows or lines of business
  - Comfort with non-traditional schedules and adaptability based on operational needs
  - Experience in defining or standardizing operational processes, alerts, or governance frameworks
  
  #Marketplace #OperationsManagement #RemoteWork #CareerGrowth #DataAnalysis
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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