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Job Description
- Req#: A4494-25-0002?language=en&page=854&sort=publicationDateDesc
- Setting and ensuring the highest standards of professional service to the patients
- Overseeing the running of day-to-day reception area.
- Delegating routine tasks, organising rotas to include holiday cover, following agreement with Reception Manager
- Liaising with management team concerning staffing and organisation of work
- Overseeing the training of new and existing members of the reception team
- Ensuring that cover is in place for sickness and holiday periods
- Setting and ensuring the highest standards of professional service to the patients
- Overseeing the running of day-to-day reception area.
- Delegating routine tasks, organising rotas to include holiday cover, following agreement with Reception Manager
- Liaising with management team concerning staffing and organisation of work
- Overseeing the training of new and existing members of the reception team
- Ensuring that cover is in place for sickness and holiday periods
- 2 years experience essential.
- Desirable working within a GP Practice.
- 2 years experience essential.
- Desirable working within a GP Practice.
Job summary
Ashfield House Surgery is looking for a Reception Lead this role is crucial for the smooth operation of the front desk and providing excellent patient services. This role would be 36 hours a week over 4 days. Working hours 8.30am - 18.00pm
We are a friendly village practice with a patient size of just under 6000 patients.
The candidate must have experience and knowledge of policy and procedure implementation.
SystmOne Practice.
Main duties of the job
The receptionist Lead role will supervise and support the reception team, ensuring that all staff are trained and performing their duties effectively. You may be required to conduct team meetings to discuss updates, address issues and provide feedback.
Ensuring that patients receive a warm and professional welcome, both in person and over the phone.
Oversee the scheduling of patient appointments, ensuring that the system is managed efficiently and that patients are booked in a timely manner. Coordinate with clinical staff to manage appointment availability and address and scheduling conflicts.
You would be required to handle queries, complaints, and concerns efficiently and empathetically.
Ensure that patient records are accurately maintained and updated in the practice systems. Managing incoming and outgoing correspondence, including emails, letters and phone calls.
Ensure that reception staff adhere to practice policies and procedures, including confifentiality and data protection regulations.
About us
Ashfield House is a friendly GP Practice in Annesley Woodhouse with just under a 6000 patient population. We are looking for a Medical Receptionist to join our current team. Excellent communication skills are paramount with a caring friendly manner.
Flexibility to cover holiday and sick leave will be needed.
This is a very demanding role which requires accuracy, an excellent telephone manner, computer & office skills, ability to multi task & work to deadlines all within a team environment
We are a good team and strive to offer an excellent service to our Patients.
1 GP Provider, 1 Salaried GP and 2 Salaried ANP's
1 Practice Nurse 1 Health Care Assistant
We are also training practice
Access to Clinical Pharmacists & Social Prescribers
High QOF achievement with list size just under 6000
SystmOne Practice
CQC rated Good
Annesley Woodhouse is a rural village just north of Nottingham and is close to the M1, A38, Sheffield and the Peak District. Our practice population is just under 6000 and has a high level of chronic disease and elderly patients who can often require visits. The surgery is based in a converted house with 3 consulting rooms, treatment room & upstairs clinic room and a team of friendly reception / admin staff to help support Clinicians.
Details
Date posted
23 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A4494-25-0002
Job locations
194 Forest Road
Annesley Woodhouse
Kirby In Ashfield
Nottingham
NG17 9JB
Job descriptionJob description
Job responsibilities
The Reception Lad role plays a vital role in ensuring that the practice runs smoothly and that patients receive high-quality care and services.
To ensure confidentiality of information (written/oral or electronic) is preserved at all times whether at or away from work
To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times
To follow procedures to ensure compliance with the Data Protection Act 1998
To follow all practice protocols concerned with the maintenance of ethical practice
To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety.
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
To contribute to a culture of continuous improvement
To perform duties to standards required by the practice in accordance with quality assurance
To demonstrate commitment to Continuing Professional Development
To demonstrate computer literacy
Job responsibilities
Job title: Senior Receptionist
Practice Objectives: To support our team of receptionists in providing prompt and professional health care for patients attending our surgery.
Job Holders Objectives: To efficiently manage the day to day running of the reception area within the surgery.
To undertake dedicated administrative duties as requested by the Manager & Partners.
Accountable to: Assistant Manager & Practice Manager.
Responsible for: Self and all members of the reception team
Hours per week: 36 - Days - Mon, Tues, Wed & Fri
Hourly Rate: (Dependent on Experience)
Working Pattern: As per current hours 36 hours per week
Working Conditions: Reception based
Non Smoking environment
Essential Skills / Qualifications:
- Knowledge and experience of working with clinical workplace, preferably SystmOne experience.
- 2 + years of reception experience in a general practice.
- Keen and positive outlook to personal development and continuous learning.
Desirable skills / Qualifications:
- Experience in team planning to distribute workloads.
- Experience or knowledge of general practice processes.
Essential Activities
Supervising the Reception areas (In the absence of the Reception Manager)
This involves mentoring and supervising receptionists of the non-clinical team.
Acting as a central source of information
Job responsibilities
The Reception Lad role plays a vital role in ensuring that the practice runs smoothly and that patients receive high-quality care and services.
To ensure confidentiality of information (written/oral or electronic) is preserved at all times whether at or away from work
To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times
To follow procedures to ensure compliance with the Data Protection Act 1998
To follow all practice protocols concerned with the maintenance of ethical practice
To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety.
To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
To contribute to a culture of continuous improvement
To perform duties to standards required by the practice in accordance with quality assurance
To demonstrate commitment to Continuing Professional Development
To demonstrate computer literacy
Job responsibilities
Job title: Senior Receptionist
Practice Objectives: To support our team of receptionists in providing prompt and professional health care for patients attending our surgery.
Job Holders Objectives: To efficiently manage the day to day running of the reception area within the surgery.
To undertake dedicated administrative duties as requested by the Manager & Partners.
Accountable to: Assistant Manager & Practice Manager.
Responsible for: Self and all members of the reception team
Hours per week: 36 - Days - Mon, Tues, Wed & Fri
Hourly Rate: (Dependent on Experience)
Working Pattern: As per current hours 36 hours per week
Working Conditions: Reception based
Non Smoking environment
Essential Skills / Qualifications:
- Knowledge and experience of working with clinical workplace, preferably SystmOne experience.
- 2 + years of reception experience in a general practice.
- Keen and positive outlook to personal development and continuous learning.
Desirable skills / Qualifications:
- Experience in team planning to distribute workloads.
- Experience or knowledge of general practice processes.
Essential Activities
Supervising the Reception areas (In the absence of the Reception Manager)
This involves mentoring and supervising receptionists of the non-clinical team.
Acting as a central source of information
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Ashfield House Surgery
Address
194 Forest Road
Annesley Woodhouse
Kirby In Ashfield
Nottingham
NG17 9JB
Employer's website
Employer details
Employer name
Ashfield House Surgery
Address
194 Forest Road
Annesley Woodhouse
Kirby In Ashfield
Nottingham
NG17 9JB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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