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Job Description
- Req#: A0743-24-0000?language=en&page=886&sort=publicationDateDesc
- SKILLS AND PERSONAL QUALITIES:
- Ability to manage own time effectively and prioritise own workload
- Ability to communicate effectively with partners, staff, patients and outside bodies
- Ability to produce clear and well-structured written communications, such as e-mail
- To accept and be able to give positive and negative feedback when applicable
- To possess clear values and respect the values of others
- To participate in good teamwork throughout the practice
- EXPERIENCE:
- Primary Care or NHS experience
- Knowledge and understanding of primary care
- SystmOne experience desirable
- SKILLS AND PERSONAL QUALITIES:
- Ability to manage own time effectively and prioritise own workload
- Ability to communicate effectively with partners, staff, patients and outside bodies
- Ability to produce clear and well-structured written communications, such as e-mail
- To accept and be able to give positive and negative feedback when applicable
- To possess clear values and respect the values of others
- To participate in good teamwork throughout the practice
- EXPERIENCE:
- Primary Care or NHS experience
- Knowledge and understanding of primary care
- SystmOne experience desirable
Job summary
Do you have excellent customer service skills and thrive in a busy environment? We are looking for both part and full time receptionist's to join our large, friendly GP Surgery. You will be required to work some Saturday mornings on a rota basis. You will handle telephone calls in a positive and efficient manner; assist with front desk duties and general administration. Reception and Customer Service experience preferred.
Hours required Mon 8am - 2 pm, Tues 8 am - 6 pm, Weds 8 am - 1 pm & Friday 8am - 6 pm.
Main duties of the job
As part of a team, to cover receptionist duties on a rota basis in a professional, confidential and caring manner to provide maximum levels of patient care and promote the surgery in a positive manner. To contribute to the smooth and efficient running of reception undertaking tasks and ensuring deadlines are met.
We are a three site practice and you will be required to work at all three sites.
About us
South Street Surgery operates from three premises in the town of Bishops Stortford, providing services for about 24,000 patients.
We work closely with the other local practices in Stort Valley and Villages PCN to develop our vision for the future of Primary Care Services in this area.
Bishops Stortford is a thriving town, with excellent schools and facilities. We are in easy reach of London and Cambridge.
Date posted
01 April 2025
Pay scheme
Other
Salary
£12.25 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0743-24-0000
Job locations
83 South Street
Bishop's Stortford
Hertfordshire
CM23 3AP
South Street Surgery
Lancaster Way
Bishop's Stortford
Hertfordshire
CM23 4DA
Herts & Essex Hospital
Haymeads Lane
Bishops Stortford
CM23 5JH
Job descriptionJob description
Job responsibilities
To contribute to the smooth and efficient running of reception undertaking tasks delegated by the Head Receptionists ensuring deadlines are met referring any problems to your supervisor. Responsibilities
Provide the maximum level of patient service.
Ensure patients are dealt with whilst employing the maximum level of confidentiality and understanding.
Maintain a high standard of work under pressure.
Deal with all issues with the utmost discretion and observe the strictest confidentiality in all aspects of work.
Answering the telephone lines promptly and professionally taking and passing on accurate messages by task or email as appropriate. At the request of the GPs, return telephone calls on their behalf.
Dealing with members of the public and other visitors to the surgery forwarding any complaints and patient feedback to the relevant Manager.
Making appointments using the surgerys computerised system.
Accurate inputting of data onto the system including basic scanning of documents.
Answering enquiries face to face, by telephone and via the website dashboard e.g. changes of address, prescription requests, providing general information.
Receiving and instructing new patients
Issuing prescriptions and dealing with enquiries as per Practice protocol.
Ensuring that reception areas and kept tidy and promote a professional image at all times
Ensure that check in screens are programmed daily To assist in the training of any new reception staff
To lock and unlock the building subject to your shift pattern.
General reception administration duties as required and in times of extreme staff shortages to assist all members of staff at the Practice with administrative tasks when time permits.
Processing Tasks Processing E- Consults
Processing of payments by either cash or credit/debit card
Job responsibilities
To contribute to the smooth and efficient running of reception undertaking tasks delegated by the Head Receptionists ensuring deadlines are met referring any problems to your supervisor. Responsibilities
Provide the maximum level of patient service.
Ensure patients are dealt with whilst employing the maximum level of confidentiality and understanding.
Maintain a high standard of work under pressure.
Deal with all issues with the utmost discretion and observe the strictest confidentiality in all aspects of work.
Answering the telephone lines promptly and professionally taking and passing on accurate messages by task or email as appropriate. At the request of the GPs, return telephone calls on their behalf.
Dealing with members of the public and other visitors to the surgery forwarding any complaints and patient feedback to the relevant Manager.
Making appointments using the surgerys computerised system.
Accurate inputting of data onto the system including basic scanning of documents.
Answering enquiries face to face, by telephone and via the website dashboard e.g. changes of address, prescription requests, providing general information.
Receiving and instructing new patients
Issuing prescriptions and dealing with enquiries as per Practice protocol.
Ensuring that reception areas and kept tidy and promote a professional image at all times
Ensure that check in screens are programmed daily To assist in the training of any new reception staff
To lock and unlock the building subject to your shift pattern.
General reception administration duties as required and in times of extreme staff shortages to assist all members of staff at the Practice with administrative tasks when time permits.
Processing Tasks Processing E- Consults
Processing of payments by either cash or credit/debit card
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Employer details
Employer name
South Street Surgery
Address
83 South Street
Bishop's Stortford
Hertfordshire
CM23 3AP
Employer's website
Employer details
Employer name
South Street Surgery
Address
83 South Street
Bishop's Stortford
Hertfordshire
CM23 3AP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.