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Job Description
- Req#: A4685-24-0000?language=en&page=117&sort=publicationDateDesc
- Previous experience in General Practice is not mandatory, but effective communication and teamwork skills are necessary.
- Familiarity with Emis web is preferred but not required; training will be provided.
- Flexibility to work varying hours to cover annual leave or sickness is essential.
- Process telephone and e-requests for appointments.
- Guide patients to the most suitable service (Care navigate).
- Answer and transfer incoming calls efficiently.
- Record contact information accurately in the patient records.
- Assist with patient registrations.
- Perform general administrative tasks such as photocopying and filing.
- Manage practice emails promptly and professionally.
- Adhere to the practice's policies and procedures.
- Complete any necessary training.
- Maintain a clean and organized workspace.
- Provide support to clinical staff with general tasks as required.
- Ensuring the opening and closing of premises while adhering to practice protocols to maintain security.
- Handling general telephone queries, booking appointments, managing incoming and outgoing calls, redirecting calls, and recording messages.
- Monitoring and managing practice emails efficiently.
- Processing prescription requests on an as-needed basis.
- Conducting filing and photocopying of paper documents.
- Performing scanning, filing, and coding of electronic documents as required.
- Undertaking computer data entry tasks accurately.
- Generating and completing assigned tasks promptly.
- Maintaining cleanliness and organization in clinical rooms, workspaces, and kitchen areas.
- Participating in relevant training sessions essential to the role.
- Ensuring the opening and closing of premises while adhering to practice protocols to maintain security.
- Handling general telephone queries, booking appointments, managing incoming and outgoing calls, redirecting calls, and recording messages.
- Monitoring and managing practice emails efficiently.
- Processing prescription requests on an as-needed basis.
- Conducting filing and photocopying of paper documents.
- Performing scanning, filing, and coding of electronic documents as required.
- Undertaking computer data entry tasks accurately.
- Generating and completing assigned tasks promptly.
- Maintaining cleanliness and organization in clinical rooms, workspaces, and kitchen areas.
- Participating in relevant training sessions essential to the role.
- A good level of English and Maths is essential. GCSE grade A to C in English and Maths.
- Prior experience in a GP practice or another healthcare setting.
- Familiarity with EMIS Web.
- A good level of English and Maths is essential. GCSE grade A to C in English and Maths.
- Prior experience in a GP practice or another healthcare setting.
- Familiarity with EMIS Web.
Job summary
The Family Practice is seeking a dedicated individual to join our reception team. As a frontline staff member, you will serve as the primary point of contact for our service users and visitors. Excellent communication and interpersonal skills are essential for this role.
The position is part-time, 20 hours working Monday - Friday.
Requirements:
Application Process: If you are a motivated individual with a commitment to providing excellent customer service and administrative support, please submit your CV and a cover letter outlining your suitability for the role. We look forward to welcoming you to our team.
Main duties of the job
Main Duties:
About us
The Family Practice, situated in Blackburn's town centre, boasts a warm and welcoming atmosphere. Our team comprises of 2 GP Partners, 1 Advanced Nurse Practitioner, 1 Physician Associate, 1 Clinical Pharmacist, 1 Practice Nurse, 1 Secretary, and our dedicated administration team.
Date posted
15 April 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A4685-24-0000
Job locations
Barbara Castle Way Health Centre
Simmons Street
Blackburn
BB2 1AX
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Qualifications
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Family Practice
Address
Barbara Castle Way Health Centre
Simmons Street
Blackburn
BB2 1AX
Employer's website
https://www.thefamilypracticeblackburn.co.uk/ (Opens in a new tab)
Employer details
Employer name
The Family Practice
Address
Barbara Castle Way Health Centre
Simmons Street
Blackburn
BB2 1AX
Employer's website
https://www.thefamilypracticeblackburn.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.