• Job Description

  Req#: A5319-25-0006?language=en&page=25&sort=publicationDateDesc

  Job summary

  The Wellcome Practice is looking for two enthusiastic Receptionists with excellent interpersonal, customer service and organisational skills to join our reception team.

  Main duties of the job

  Applicants will need to work both on a busy reception desk dealing with patients over the telephone and face to face, booking and cancelling appointments, guiding patients to use the online consultation tool and also work at the back of reception performing administration tasks, dealing with prescription requests and assisting the triaging doctor with online consultations.

  Previous reception and/or customer service skills and knowledge of Emis Web are desirable, but full training will be given.

  About us

  The Wellcome Practice has a patient list size of approx. 11,500 patients.

  We are a busy GP Practice, with a fun and energetic team.

  NHS Pension Scheme Available

  Date posted

  22 April 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A5319-25-0006

  Job locations

  Dartford West Health Centre

  Tower Road

  Dartford

  DA1 2HA

  
  

  Job description

  Job responsibilities

  JOB DESCRIPTION

  JOB TITLE Receptionist

  REPORTS TO Practice Manager

  HOURLY RATE £12.21

  HOURS: Working Pattern - Shift 1 -15.25 hours per week - Tuesday 8am and 6.30pm

  and Wednesday 8am 1.15pm

  Working Pattern - Shift 2 -10 hours per week Monday 1.30pm 6.30pm

  and Tuesday 8am 1.15pm

  Job summary:

  The purpose of the role is to

  Offer general assistance to the practice reception team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Undertake a variety of administrative duties to assist in the smooth running of the reception team, including the provision of clerical support to clinical staff triaging and other members of the reception team.

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

  Duties and responsibilities

  The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

  Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

  Maintaining and monitoring the practice appointments system

  Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional, assisting patients on how to use the online consultation tool.

  Taking messages and passing on information

  Completing admin tasks sent to the reception team

  Dealing with prescription requests in accordance with practice guidelines

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

  Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

  Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Confidentiality

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  Using personal security systems within the workplace according to practice guidelines

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

  Making effective use of training to update knowledge and skills

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards

  Actively reporting health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

  Undertaking periodic infection control training (minimum annually)

  Reporting potential risks identified

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal and professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality

  The post-holder will strive to maintain quality within the practice, and will

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources

  Communication

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services

  The post-holder will:

  Apply practice policies, standards and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audit where appropriate

  Job description

  Job responsibilities

  JOB DESCRIPTION

  JOB TITLE Receptionist

  REPORTS TO Practice Manager

  HOURLY RATE £12.21

  HOURS: Working Pattern - Shift 1 -15.25 hours per week - Tuesday 8am and 6.30pm

  and Wednesday 8am 1.15pm

  Working Pattern - Shift 2 -10 hours per week Monday 1.30pm 6.30pm

  and Tuesday 8am 1.15pm

  Job summary:

  The purpose of the role is to

  Offer general assistance to the practice reception team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

  Undertake a variety of administrative duties to assist in the smooth running of the reception team, including the provision of clerical support to clinical staff triaging and other members of the reception team.

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

  Duties and responsibilities

  The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Lead receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

  Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

  Maintaining and monitoring the practice appointments system

  Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional, assisting patients on how to use the online consultation tool.

  Taking messages and passing on information

  Completing admin tasks sent to the reception team

  Dealing with prescription requests in accordance with practice guidelines

  Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

  Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

  Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

  Confidentiality

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & safety

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  Using personal security systems within the workplace according to practice guidelines

  Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

  Making effective use of training to update knowledge and skills

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards

  Actively reporting health and safety hazards and infection hazards immediately when recognised

  Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

  Undertaking periodic infection control training (minimum annually)

  Reporting potential risks identified

  Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal and professional development

  The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality

  The post-holder will strive to maintain quality within the practice, and will

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources

  Communication

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  Communicate effectively with other team members

  Communicate effectively with patients and carers

  Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the implementation of services

  The post-holder will:

  Apply practice policies, standards and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audit where appropriate

  Person Specification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Commit to a Standard DBS Check

  Qualifications

  Desirable

  • Educated to GCSE level or equivalent
  • GCSE Mathematics and English (C or above)

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of working in a healthcare setting, preferably primary care
  • Experience of using EMIS clinical system

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Person Specification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Commit to a Standard DBS Check

  Qualifications

  Desirable

  • Educated to GCSE level or equivalent
  • GCSE Mathematics and English (C or above)

  Experience

  Essential

  • Experience of working with the general public

  Desirable

  • Experience of working in a healthcare setting, preferably primary care
  • Experience of using EMIS clinical system

  Skills

  Essential

  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure

  Employer details

  Employer name

  The Wellcome Practice

  Address

  Dartford West Health Centre

  Tower Road

  Dartford

  DA1 2HA

  
  

  Employer's website

  https://www.thewellcomepractice.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Wellcome Practice

  Address

  Dartford West Health Centre

  Tower Road

  Dartford

  DA1 2HA

  
  

  Employer's website

  https://www.thewellcomepractice.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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