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Job Description
- Req#: C9365-25-0451?language=en&page=729&sort=publicationDateDesc
To assist patients and visitors in resolving any queries
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures
To provide administrative and clerical support to the clinical and nursing staff within gynaecology services
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
To provide administrative and clerical support to the clinical and nursing staff within gynaecology services
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
To assist patients and visitors in resolving any queries
To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone
Using excellent interpersonal skills, communicate effectively with patients, their family and friends and staff colleagues at all levels
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed
To assist in admitting and discharging patients using manual and computerised systems
To prepare documentation for planned clinics
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval
To arrange transport between departments and to destinations outside the hospital, as required
To assist with housekeeping duties within ward/department
To maintain effective communication with ward clerk / clerical team assistant colleagues within the department
To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role
Arrange follow up appointments for patients prior to discharge
Facilitate the prompt collection of data by liaison with the clinical coding department
Assisting resident doctors with administrative tasks such as form completion and audits
Provide general clerical support such as photocopying, typing, scanning, opening and sending post
Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
To ensure the confidentiality of all patient information and Trust business
To comply with all Trust Policies and Procedures
In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work
The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace
To report any accidents, untoward incidents and complaints in accordance with risk management and Trust policy
To create and maintain positive working relationships with colleagues and other staff within the workplace
To act always in a manner which will promote a professional and good image of the ward/department
To respond appropriately to clinical emergencies as directed by the nurse in charge
Be involved in team meetings, taking notes for distribution
Contribute to unit reports by providing data as requested by the Ward Manager / Matron for Acute Gynaecology Services
Contribute to staff information bulletins
To contribute / to participate in any initiatives to improve the quality of service to patients.
To provide administrative and clerical support to the clinical and nursing staff within gynaecology services
To ensure the availability of accurate patient records and documentation as per Trust policies and procedures
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
To assist patients and visitors in resolving any queries
To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone
Using excellent interpersonal skills, communicate effectively with patients, their family and friends and staff colleagues at all levels
To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed
To assist in admitting and discharging patients using manual and computerised systems
To prepare documentation for planned clinics
To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request
To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval
To arrange transport between departments and to destinations outside the hospital, as required
To assist with housekeeping duties within ward/department
To maintain effective communication with ward clerk / clerical team assistant colleagues within the department
To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role
Arrange follow up appointments for patients prior to discharge
Facilitate the prompt collection of data by liaison with the clinical coding department
Assisting resident doctors with administrative tasks such as form completion and audits
Provide general clerical support such as photocopying, typing, scanning, opening and sending post
Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs
To ensure the confidentiality of all patient information and Trust business
To comply with all Trust Policies and Procedures
In accordance with the Trust's Health and Safety Policy, the postholder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work
The postholder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace
To report any accidents, untoward incidents and complaints in accordance with risk management and Trust policy
To create and maintain positive working relationships with colleagues and other staff within the workplace
To act always in a manner which will promote a professional and good image of the ward/department
To respond appropriately to clinical emergencies as directed by the nurse in charge
Be involved in team meetings, taking notes for distribution
Contribute to unit reports by providing data as requested by the Ward Manager / Matron for Acute Gynaecology Services
Contribute to staff information bulletins
To contribute / to participate in any initiatives to improve the quality of service to patients.
- Previous Reception experience and knowledge of customer care /dealing with patients
- Previous NHS experience in a similar role
- Proficient keyboard skills
- Computer literate with an ability to navigate around systems and software packages such as MS Office, TEAMS, Outlook and the internet
- Ability to work effectively as part of a team
- Ability to work on routine tasks, without the need for supervision, prioritising and managing own workload
- Demonstrates confidential and effective written and verbal communication skills
- Excellent customer care and telephone skills
- Able to use own initiative
- Willing to undertake personal development
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
- Educated to GCSE Grade C, including English and Maths
- Knowledge of administration and/or office procedures
- NVQ 3 or equivalent qualification in relevant subject
- Cheerful and kind demeanour
- Ability to put people at ease
- Calm
- Tactful
- Ability to empathise, be supportive and sensitive to the needs of others
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates an awareness of the diverse needs of patients and colleagues
- Demonstrates an enthusiastic and flexible approach
- Ability to apply attention to detail
- Self-motivated
- Flexible approach to work days and hours
- Previous Reception experience and knowledge of customer care /dealing with patients
- Previous NHS experience in a similar role
- Proficient keyboard skills
- Computer literate with an ability to navigate around systems and software packages such as MS Office, TEAMS, Outlook and the internet
- Ability to work effectively as part of a team
- Ability to work on routine tasks, without the need for supervision, prioritising and managing own workload
- Demonstrates confidential and effective written and verbal communication skills
- Excellent customer care and telephone skills
- Able to use own initiative
- Willing to undertake personal development
- Ability to move equipment within health and safety guidelines
- Demonstrates an awareness of health and safety issues for clinic environment and personal safety
- Educated to GCSE Grade C, including English and Maths
- Knowledge of administration and/or office procedures
- NVQ 3 or equivalent qualification in relevant subject
- Cheerful and kind demeanour
- Ability to put people at ease
- Calm
- Tactful
- Ability to empathise, be supportive and sensitive to the needs of others
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates an awareness of the diverse needs of patients and colleagues
- Demonstrates an enthusiastic and flexible approach
- Ability to apply attention to detail
- Self-motivated
- Flexible approach to work days and hours
Job summary
We are looking for an enthusiastic, friendly and efficient Receptionist to join our team based on the Emergency Gynaecology Assessment Unit at Worcestershire Royal Hospital. This is a 27-hour post worked as 9-hour shifts on Monday, Wednesday and Friday plus occasional weekend work to cover leave.
We provide a high-quality, 24:7 gynaecology and early pregnancy emergency service for women across Worcestershire, alongside an inpatient unit for elective and emergency surgery. We have a friendly and skilled nursing team and work closely with the medics to provide these services. This is an interesting, varied and often fast-paced unit and the role can be both emotionally demanding and hugely rewarding.
We are keen to find someone who is personable, kind and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients and colleagues. You will need the ability to work as part of the team and the ability to work under pressure to flexibly support the Gynaecology team. You will need previous administrative experience, preferably within a hospital, good organisational and IT skills, ability to prioritise and initiative to work unsupervised when necessary.
If this sounds like an opportunity you would enjoy, we would love to hear from you.
Main duties of the job
To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Details
Date posted
20 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
C9365-25-0451
Job locations
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Job descriptionJob description
Job responsibilities
Key Duties:
General Duties:
Job responsibilities
Key Duties:
General Duties:
Person SpecificationPerson Specification
Experience
Essential
Desirable
Knowledge and Skills
Essential
Other Job Requirements
Essential
Qualifications
Essential
Desirable
Personal Qualities
Essential
Experience
Essential
Desirable
Knowledge and Skills
Essential
Other Job Requirements
Essential
Qualifications
Essential
Desirable
Personal Qualities
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Employer's website
https://www.worcsacute.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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