• Job Description

  Req#: C9232-25-0212?language=en&page=191&sort=publicationDateDesc

  Job summary

  ***THIS VACANCY IS OPEN TO ICB/UHNM/MPFT/NSCHT EMPLOYEES ONLY***

  We are looking for a motivated, enthusiastic individual to join Newcastle Adult Community Mental Health Team (Lyme Brook Centre), Monday to Friday 9am to 5pm (part-time and flexible working will be considered). The Team operates from its main base on the Bradwell Hospital Site (free parking) which serves an identified catchment area within Newcastle-under-Lyme and the surrounding areas.

  If you have experience of working as a Receptionist in a healthcare environment, with knowledge and experience of using Microsoft Office packages, have excellent communication skills and are motivated to further develop your administration skills and want to work as part of a large MDT, this role is perfect for you!

  Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.

  Main duties of the job

  • Respond appropriately to requests for information
  • Act on correspondence - referring to the appropriate person as required
  • Providing routine information to manager and colleagues
  • Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts
  • Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing
  • Handling telephone queries including full reception duties
  • Assisting patients/clients/relatives during incidental contacts
  • Co-ordinate programmes of work (such as training schedules or the use of rooms, setting up of rooms)
  • Assist in ensuring that appropriate facilities are available for scheduled events

  About us

  As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.

  We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.

  We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme".

  The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.

  Details

  Date posted

  29 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year Pro rata, per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  232-CMT-7324961

  Job locations

  The Lyme Brook Centre

  Stoke on Trent

  ST5 7TL

  
  

  Job description

  Job responsibilities

  You will be working alongside a well-established, experienced and extremely supportive team of people, including Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Support Workers, Pharmacists, Advanced Clinical Practitioners, Social Workers, Psychologists, CBT Therapists, Students, Administration and Primary Care Colleagues.

  You may be required to travel to various Trust locations as required.

  The Team promotes a positive work life balance and we are committed to the continual growth and development of our staff.

  This is an exciting opportunity to be part of a forward-thinking Team in a role that will positively influence the experience of Secondary Mental health Services, for our Service Users.

  Job description

  Job responsibilities

  You will be working alongside a well-established, experienced and extremely supportive team of people, including Psychiatrists, Community Mental Health Nurses, Occupational Therapists, Support Workers, Pharmacists, Advanced Clinical Practitioners, Social Workers, Psychologists, CBT Therapists, Students, Administration and Primary Care Colleagues.

  You may be required to travel to various Trust locations as required.

  The Team promotes a positive work life balance and we are committed to the continual growth and development of our staff.

  This is an exciting opportunity to be part of a forward-thinking Team in a role that will positively influence the experience of Secondary Mental health Services, for our Service Users.

  Person Specification

  Qualifications

  Essential

  • BTEC/NVQ Level 2 Diploma in Business Admin or equivalent, or willingness to work towards and/or experience of working in a busy office or clinical environment.

  Experience

  Essential

  • Responsibility for a busy reception/switchboard.

  Knowledge

  Essential

  • Standard keyboard skills including knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint.

  Person Specification

  Qualifications

  Essential

  • BTEC/NVQ Level 2 Diploma in Business Admin or equivalent, or willingness to work towards and/or experience of working in a busy office or clinical environment.

  Experience

  Essential

  • Responsibility for a busy reception/switchboard.

  Knowledge

  Essential

  • Standard keyboard skills including knowledge of MS Office, particularly Outlook, Word, Excel and PowerPoint.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  North Staffordshire Combined Healthcare Trust

  Address

  The Lyme Brook Centre

  Stoke on Trent

  ST5 7TL

  
  

  Employer's website

  https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

  Employer details

  Employer name

  North Staffordshire Combined Healthcare Trust

  Address

  The Lyme Brook Centre

  Stoke on Trent

  ST5 7TL

  
  

  Employer's website

  https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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