• Job Description

  Req#: R-4209
  Employer is seeking a Customer Service Professional I to join our team. As part of our company's growth, this role offers the opportunity to provide excellent customer service in the FEP Customer Service department. Join us and be the primary contact between Employer and our consumers.
  
  Responsibilities include:
  
  - Informing, educating, and assisting members, providers, and other healthcare professionals on benefits, claims, and eligibility.
  - Communicating with various stakeholders through oral, written, and online channels.
  - Assessing and promptly resolving inquiries and requirements.
  - Explaining benefits, eligibility rules, and claims procedures.
  - Prioritizing and documenting member and provider inquiries and actions.
  
  Requirements:
  
  - Proficient PC skills.
  - Knowledge of medical terminology and coding preferred.
  - Strong customer-service skills.
  - Ability to make decisions and exercise good judgment.
  - Ability to learn and interpret new information effectively.
  - Ability to work under pressure and respond with tact and diplomacy.
  - Ability to work in a team environment.
  - Discretion in handling critical and confidential matters.
  - Initiative in researching and resolving benefit and eligibility issues.
  
  Work Environment:
  
  - May require overtime or work outside normal hours.
  - Call center hours are Monday-Friday, 7:00am-6:00pm PDT.
  
  Compensation and Benefits:
  
  - Starting pay range $16.20 - $20.10/hour, depending on location and experience.
  - Annual incentive payment target of 5%.
  - Comprehensive medical, dental, and vision coverage for employees and eligible family members.
  - Employer contribution to a health savings account.
  - Paid time off and company holidays.
  - 401(k) match and potential discretionary contribution.
  - Paid parental time off.
  - Furniture and equipment allowance for remote work.
  - Well-being programs and benefits.
  - Equal Opportunity and Affirmative Action employer.
  
  Additional Information:
  
  - Employer is dedicated to workforce diversity and a drug and tobacco-free workplace.
  - Background check required.
  - Accommodation available for applicants with medical conditions or disabilities.
  - Privacy Policy and COVID-19 policy available on our Careers site.

• About the company

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