• Job Description

  Req#: R0015089

  POSITION SUMMARY:

  The Regional Operations Manager reports to the Field Service Director West and is responsible to lead the Field Service Team (Technical Specialists), ensuring proper delivery of value proposition mainly in the Hospitality, Food Service business and accounts of other sectors as Retail, Healthcare, Education, Government, and Building Service Contractors (BSC).

  RESPONSIBILITIES:

  • Implement a service model in the US to deliver the expected cleaning program/Value proposal, service level agreement and satisfaction levels to key-accounts and large strategic accounts and regional accounts.

  • Manage regional service operations, 12-15 headcounts.

  • Manage route density and efficiency deploying continuous improvement.

  • Manage regional 3rd party service & installation vendors.

  • Support sector organization in development X-Selling of local accounts and independent chains.

  • Develop a sense of urgency and best time response to service requests.

  • Time Management and project management in roll outs.

  • Planning and execution to deliver high level of compliance in our contracts (SLA)

  • Excellent communication with customers.

  • Support field activities, Preventative Maintenance Service Calls and Installations

  • Be responsible for strategic mid and long-term issues as it relates to service costs, budget management.

  • Develop Skills and Capabilities in the team to deliver best in class customer experience.

  REQUIRED QUALIFICATIONS:

  • High School diploma or GED required with 10+ years of sales/Service experience in the Institutional market (or bachelor’s degree with 3+ years of sales/Service experience in the Institutional market)

  • 2+ years of experience analyzing sales data through the use of MS Office Suite

  • 2+ years of experience managing a sales/Service team.

  • Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.

  • Physical Requirements: lifting objects up to 35lbs and executing precise work with hands in limited spaces.

  • Hands on to collaborate in the field as required.

  • Managing a territory activity with sales driven approach

  • Managing and motivating sale reps to achieve growth goals.

  • Experience selling or servicing to and/or working in Hospitality/Food Service sectors.

  • Strong Presentation Skills, Performance Management, Building Relationships, Emphasizing Excellence in Service Achievement

  • Technical Skills: knowledge (concepts) of Electricity, Mechanical, Hydraulics, Chemistry, Electronic

  • Analytics, troubleshooting skills.

  • Professional attitude and be self-motivated.

  • Learning on the Fly.

  SALARY & BENEFITS:

  The current pay range for this position is $92,000 - $115,000. Actual compensation within that range will be dependent upon, but may not be limited to, the individual's skills, experience, qualifications and applicable laws. For 2024, this position is eligible for a bonus target of 15% in accordance with the bonus plan. As a full-time employee of Diversey – A Solenis Company in 2024, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

  • Medical, dental, vision coverage

  • 401k (w/ employer match up to 6%)

  • 15 paid vacation days (prorated based on start date)

  • 8 paid holidays annually (prorated based on start date)

  • 3 floating holidays (prorated based on start date)

  • 48 hours of sick time (prorated based on start date)

  Diversey is now part of Solenis ! As one company, we benefit from a broader global footprint, our customers have access to a diverse range of products and our people gain more opportunities to develop and grow. To learn more about Solenis and the acquisition of Diversey, click here.

  #LI-CS1

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.

  As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship. Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at hrquestions_us@diversey.com .

• About the company

  We are the leader in providing smart sustainable solutions for cleaning and hygiene. Through the integration of new technology-enabled services and systems.

Notice