• Job Description

  Req#: REGIO030158

  Position Overview

  The Regional Workforce Manager will provide leadership to their assigned area and the organization to align field team member resources to an evolving business environment. This role will have oversight and direct involvement with team member hiring, training and scheduling oversight. Regional leadership skills, strategic demand planning and analytics skills will allow this role to provide support and partnership to all levels of management in order to achieve stated goals and KPIs.

  Reporting to The Divisional Manager, Workforce Excellence, primary responsibility of this role will be to support an effective labor management culture at Encore to advance the organization’s strategic objectives.

  Key Job Responsibilities

  Regional Event Demand Planning

  • Work directly with regional sales teams to understand future event demand in market

  • Work directly with RDPMs, Project Managers and Venue Teams to ensure that labor planning is taking place for all appropriate events

  • Evaluate the needs of the region and identifying high volume periods as well as working on solutions to satisfy the demand

  • Approval Manager for locations that need to request outside labor resources and use of overtime

  Reporting and Data Analysis

  • Create regional reports and make recommendations regarding actions that should be taken including staffing level changes, training, and other actions to improve labor performance

  • Be a subject matter expert for all workforce related reporting, including Ecliptic based reporting

  Workforce Related Systems and Process

  • Direct the region to use all scheduling systems, tools, and process effectively

  • Be a subject matter expert for Navigator Workforce

  • Understand and implement the LEAP scheduling process

  Technician Hiring and Development

  • Be part of the interview and hiring process for all potential new technician candidates

  • Work directly with recruiting regarding the types, skills and key attributes we should be searching for

  • Assist with the onboarding and orientation process for new technician hires

  • Ensure that all new technician hires obtain their level 3 certification in the appropriate timeframe

  Job Qualifications

  • Bachelor’s Degree or equivalent experience

  • 3+ years of Labor Management experience

  • Demonstrated leadership and management skills

  • Strong written and verbal communication, interpersonal, and customer-service skills

  • Ability to successfully interact and support all levels of management within the organization

  • Strong analytical ability

  • Regional Management Role/Multi Location Management Role

  • Excel/Data Analysis Skills

  • Event Execution Experience

  •Labor Management Experience

  Competency Group

  This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title.

  Competency Group = 2

  Deliver World Class Service

  • Hospitality

  • Ownership

  Do The Right Thing

  • Demonstrates Self-Awareness

  Drive Results

  • Ensures Accountability

  See The Big Picture

  • Decision Quality

  • Manages Complexity

  Value People

  • Collaborates

  For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

  Work Environment

  Office

  Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

  The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Encore creates memorable experiences that engage and transform organizations. As the global leader for event technology and production services, Encore’s team of creators, innovators and experts deliver real results through strategy and creative, advanced technology, digital, environmental, staging, and digital solutions for hybrid, virtual and in-person events. Encore operates in more than 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific.

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