Summary

The Lead Registrar serves as a primary resource and department trainer for the Patient Access staff and leadership. This role provides key customer service and financial services to ensure demographic and insurance accuracy during a patient’s registration encounter. The position provides services for pre-and point of service registration, payer authorization, pre and point of services collections, medical necessity checks, insurance verification, financial screening/counseling, and referral to appropriate sources as needed for hospital financial assistance or state insurance screening. The Lead Registrar is a senior member of the Patient Registration team who also acts as a resource to others in the absence of the Manager.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed daily; other tasks may be assigned.

• Serves as a Patient Access Department subject matter expert and resource for managers and the Patient Access Director; works with leadership to resolve daily personnel and staffing concerns.

• Manages registrations for patients for various hospital services; meets patient access scorecard standards by registering patients in < = 10 minutes maintaining a wait time of