Howard County
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2023, Howard County Government received a record-breaking 51 Achievement Awards from the National Association of Counties (NACo) – the most in the state of Maryland. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government:

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
Provide registration support to the Department of Recreation and Parks in the areas of data processing, customer service, program statistics, financial reports and accounting functions for Recreational Licensed Child Care Division and recreational programs. Working hours for this position is rotating weekly-Monday-Friday 8-5 or Monday-Friday 7:30-4:30.

SALARY HIRING RANGE:
$20.51 - $22.44
$42,655 - $46,677

CLASS DESCRIPTION:
Performs advanced technical level administrative support work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work typically involves performing responsible clerical and secretarial work essential to the successful operation of a specialized function. Work may also include supervision of data entry staff and coordination and work scheduling of the data entry function. Work at this level may also include independent responsibility for a moderately complex clerical process. Include the following. Other related duties may be assigned.

• Works and cooperates with co-workers and supervisors at all levels.
• Learns and performs all essential job functions accurately.
• Processes registrations via telephone, walk-in, fax and mail via the ActiveNet system.
• Maintains accurate program and customer information on the registration database.
• Processes refunds requested by customers.
• Completes the data entry of the seasonal brochure as it relates to the childcare programs and the licensed summer programs.
• Reconciles and verifies daily deposits which includes opening and closing the office.
• Responsible for all aspects of registration and payment process for the childcare programs.
• Prepares automatic payments for the childcare program each month and processes payments for other customers in the program.
• Researches unpaid balances, processes late fees, and contacts customer with a payment reminder.
• Reviews the waiting list for the childcare programs and contacts customers when space is open to enroll.
• Provides registration assistance at occasional weekend programs.
• Facilitates monthly Customer Services Staff Meetings.
• Provides customer service to both the internal and external customers.
• Responsible for identifying and applying good sustainability practices into all aspects of Department operations.
• This position may be deemed as essential, in an emergency, at the discretion of the director.

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.High School diploma or GED and four (4) years of related experience or equivalent combination of education and experience.

PREFERRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficient in public relations skills, accounting procedures and effective data entry abilities.
• Competent knowledge of Windows, Word, Excel, and ActiveNet.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to touch, handle, or feel; and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet.

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to regularly use independent judgment, analysis, evaluation, and consultation to carry out detailed but not complex instructions presented in written or oral form.
• Ability to deal with problems involving a few concrete variables in standardized situations.