• Job Description

  Req#: req42211

  Role Title: Regulatory Operations Support Officer

  Division Name: (Building Operations – Legal Operations)

  Building Commission NSW

  Grade: Clerk Grade 3/4

  Salary Range: Package up to $101,566 pa. Package includes salary range ($82,193 pa to $90,001 pa), plus employer's contribution to superannuation and annual leave loading

  Location: Parramatta

  Term: Temporary up to 30 Sep 2025 (potential to get extended)

  Applications Close: Thursday, 22nd May 2025 [9.59am]

  This is an opportunity for a regulatory support professional who is keen to develop their career at a premier regulator. The role involves supporting the administration and functioning of Building Commission NSW’s Disciplinary Action Unit which is responsible making disciplinary determinations for licenced and registered professionals under the various building related legislation.

  About Building Commission NSW

  The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.

  The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture of integrity and responsibility.

  Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

  About the role

  This position is in the Disciplinary Action Unit, which is responsible for the disciplinary process in relation to Licence Holders within the Building Industry. The Disciplinary Action Unit is responsible for making determinations about complex matters of fact and law and the appropriate disciplinary action in relation to licence holders.

  This role will suit a professional administrative support officer, paralegal or regulatory officer with several years’ experience.

  In this role, you will:
  

  • Assist in all administrative tasks in issuing and retrieving collating large document sets
  • administering the teams sharepoint, TRIM and other record management systems
  • retrieving, auditing and inputting database data for the team
  • preparing statistics for regular reporting
  • assisting senior officers in development/auditing of team policy and procedures
  • minute taking and collation for team meeting
  • work collaboratively with internal stakeholders including investigators, inspectors, and legal officers, as well as external stakeholders, including traders and consumers;
  • other paralegal, administrative or project work as required.
    

  To be successful in this role:
  

  • You must have professional administrative experience in TRIM, Sharepoint, MSLists, advanced excel and paralegal or regulatory experience in service/issuing of legal documents
  • You must have good written communication skills and the ability to express complex issues in a concise and logical manner
  • You must have experience supporting a large team in administration, record storage/retrieval, drafting and monitoring policies and procedures, minute taking, stakeholder management and other general administrative/paralegal/regulatory skills

  What we need from you

  An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

  Closing Date: Thursday, 22nd May 2025 [9.59am]

  Salary Grade 3/4, with the base salary for this role starting at $82,193 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Thursday, 22nd May 2025 [9.59am]

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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