Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Starting compensation based on experience, with additional cash bonuses and prizes available
- Comprehensive medical, dental, and vision coverage after 90 days of employment
- Paid Time Off (PTO) and paid holidays to promote work-life balance
- Opportunities for career growth and internal promotions
- Fun, engaging work environment with a casual dress code
- Paid training to enhance skills while earning a paycheck

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Ensure first call resolution through problem-solving and effective call handling

What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency required: fluent in English and Spanish
- Experience with data entry utilizing a computer
- Ability to work regularly scheduled shifts within operational hours
- Excellent organizational, written, and oral communication skills

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment

#BPO #CustomerService #CareerGrowth #CompetitivePay #BilingualOpportunity

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