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Remote Bilingual Call Center Representative | Spanish-English
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Job Description
- Req#: 46513
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience, with a variety of benefits and incentives
- Paid Time Off: Earn PTO and paid holidays
- Incentives & Rewards: Participate in contests that include cash bonuses and prizes
- Comprehensive health benefits after 90 days of employment
- Career growth opportunities with a focus on internal promotions
- Fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- High School Diploma/GED
- Bilingual proficiency required: fluent in English and Spanish
- Experience with data entry utilizing a computer
- Ability to work regularly scheduled shifts within hours of operation
- Excellent organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunities
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