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Remote Bilingual Call Center Representative | Spanish-English
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Job Description
- Req#: 46505
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience with potential for growth over time
- Paid Time Off and paid holidays to take the time you need
- Participate in contests with cash bonuses and prizes ranging from electronics to vacations
- Comprehensive medical, dental, and vision coverage available after 90 days of employment
- Opportunities for career growth with a focus on internal promotions
- Fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency required: fluent in English and Spanish
- Experience with data entry utilizing a computer
- Ability to maintain regular attendance and punctuality
- Excellent organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
#BPO #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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