Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days of employment
- Flexible remote work option available
- Paid Time Off and paid holidays to support work-life balance
- Fun, engaging work environment with a casual dress code

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer claims in appropriate systems
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency required: fluent in English and Spanish
- Experience with data entry utilizing a computer
- Ability to work regularly scheduled shifts within operational hours
- Excellent organizational, written, and oral communication skills

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

#BPO #CustomerService #RemoteWork #CareerGrowth #HealthBenefits

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