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Remote Bilingual Call Center Representative | Spanish-English
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Job Description
- Req#: 46510
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with incentives and rewards for outstanding performance
- Comprehensive health benefits available after 90 days of employment
- Paid Time Off to ensure work-life balance
- Opportunities for career advancement and internal promotions
- Fun and engaging work environment with a supportive team culture
- Work remotely from home with a flexible schedule
What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts in a professional manner
- Troubleshoot technical issues and resolve customer inquiries
- Maintain accurate documentation of customer claims and interactions
- Follow scripts, policies, and procedures while adhering to confidentiality requirements
- Attend training sessions to stay updated on program knowledge and systems
What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency in English and Spanish
- Experience with data entry and computer systems
- Ability to work scheduled shifts and maintain regular attendance
- Basic knowledge of Microsoft Office Suite and Windows PC applications
How to Stand Out (Preferred Qualifications):
- One year of experience in customer service, technical support, or similar roles in a contact center environment
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