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Remote Bilingual Customer Service Representative
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Job Description
- Req#: gCP6CsNG2vmb
Employer Industry: Call Center Services
Why consider this job opportunity:
- Competitive compensation with opportunities for career advancement
- Work remotely from your home office, providing flexibility
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) eligibility after 6 months of employment
- Paid time off (PTO) eligibility after 90 days of employment
- Recognized as a Great Place to Work, fostering a positive work environment
What to Expect (Job Responsibilities):
- Provide excellent customer service and technical expertise through prompt, accurate, and courteous responses to inquiries in both English and Spanish
- Support customers throughout the claims process, ensuring clear communication in their preferred language
- Accurately collect and document all claim details shared by customers into the designated system
- Resolve customer issues by following client-specific handling instructions
- Maintain a reliable attendance record and adhere to scheduled breaks and lunches
What is Required (Qualifications):
- Fluency in both English and Spanish, including reading, writing, and verbal communication
- High School Diploma or general education degree (GED) required
- 1-2 years of quality assurance experience preferred
- Proficient in basic computer functions, including Microsoft Word and Excel
- Ability to read and interpret documents such as police and accident reports
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center environments
- Strong communication skills with a positive and professional telephone presence
- Ability to provide feedback verbally and in writing in a constructive manner
#CallCenterJobs #BilingualCustomerService #RemoteWork #CareerGrowth #GreatPlaceToWork
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