Employer Industry: Telecommunications and Entertainment

Why consider this job opportunity:
- Salary up to $15.00 per hour, with additional language differentials and shift premiums
- Opportunity for career advancement with the potential to promote to two levels within your first year
- Comprehensive benefits package including paid training, time off, and health insurance options
- Exclusive perks such as free DISH TV programming valued at $114.99/month and discounts on Sling TV and Boost Mobile
- Work-from-home position with company-provided equipment and support
- Financial security through a 401(K) with company match and an Employee Stock Purchasing Program (ESPP)

What to Expect (Job Responsibilities):
- Assist customers in both Spanish and English, addressing their billing, programming, and technical troubleshooting inquiries
- Manage back-to-back phone calls, providing tech support and customer service efficiently
- Engage with a diverse consumer base to deliver effective solutions for customer needs
- Participate in training programs to improve soft skills, technical skills, and company-specific knowledge
- Utilize customer-facing tools to effectively resolve issues and enhance the customer experience

What is Required (Qualifications):
- Fluent in both Spanish and English
- High school diploma or GED
- Minimum of six months of related customer service and troubleshooting experience or training
- Flexibility to work various shifts, including evenings, weekends, or holidays
- Ability to remain focused and engaged on calls throughout the entirety of your shift

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Strong problem-solving skills and ability to adapt to changing circumstances
- Familiarity with technical troubleshooting processes
- Proven track record of building lasting customer relationships
- Ability to multitask effectively without compromising service quality

#Telecommunications #CustomerService #RemoteWork #CareerGrowth #SpanishSpeaker

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