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Remote Bilingual Customer Technical Support Specialist (Bilingual Spanish/English Required)
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Job Description
- Req#: REMOT008860
Employer Industry: Diabetes Technology
Why Consider this Job Opportunity:
- Salary up to $21.50/hr
- Opportunity for career advancement and growth within the organization
- Competitive compensation package including bonus, equity, and robust benefits
- Supportive and inclusive work culture that values diversity
- Chance to work with innovative technology and make a positive impact on people living with diabetes
- Flexibility to work shifts including weekends, holidays, and beyond regularly scheduled workday as needed
What to Expect (Job Responsibilities):
- Respond to and document customer technical inquiries via phone calls, chat messages, and emails
- Troubleshoot issues related to the company's insulin pump, software, mobile app, and patient portal
- Provide accurate and thorough documentation of customer contact calls and emails within the CRM system
- Act as a customer advocate to represent customer needs internally
- Comply with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements
What is Required (Qualifications):
- Bilingual - English/Spanish required
- High School diploma
- 1 year previous experience in Customer Service preferred
- Experience working in a HIPAA environment highly preferred
- Ability to type at least 55wpm with a high rate of accuracy
How to Stand Out (Preferred Qualifications):
- Previous IT helpdesk experience
- Familiarity with driver installation process, USB device communication, and computer security settings
- Ability to troubleshoot hardware, software, and network connectivity issues
- Working knowledge of Microsoft Office applications
- Associates or Bachelor's degree in biology or health-related field encouraged
#DiabetesTechnology #CustomerService #Innovation #CareerOpportunity #DiversityandInclusion
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