Employer Industry: Healthcare Services

Why consider this job opportunity:
- Pay rate of $13.00/hour with potential incentives of up to an extra $3.00 per hour based on performance
- Tenure bonuses of $0.50/hour after 7-12 months and $1.25/hour after 12+ months of continuous employment
- Health benefits including medical, dental, and vision starting on the first day of employment
- Fully remote work opportunity with equipment provided
- Supportive team environment focused on positive customer experiences
- Paid time off accrued after 180 days of employment

What to Expect (Job Responsibilities):
- Assist customers with inquiries related to their prescription coverage via a high volume of incoming calls
- Navigate multiple systems to manage customer queries effectively
- Ensure punctuality and dependability to support client success
- Maintain a distraction-free workspace while handling customer calls
- Complete a 4-week virtual training class and 2 weeks of nesting without missing any days

What is Required (Qualifications):
- High school diploma, GED, or college degree
- Excellent communication skills in both English and Spanish
- Ability to multi-task and solve problems effectively
- Must be able to work weekends if necessary based on call volumes
- Successful completion of a customer service assessment and typing test

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role, particularly in a healthcare setting
- Familiarity with call center operations and handling high call volumes
- Strong typing skills and proficiency in navigating multiple software systems
- Ability to adapt quickly to new technologies and procedures

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