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Remote Bilingual Healthcare Customer Service Representative
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Job Description
- Req#: 300002989635777
Employer Industry: Healthcare Call Center Services
Why consider this job opportunity:
- Pay rate of $13.00 per hour, with potential earnings up to an additional $3.00 per hour based on performance and attendance
- Tenure bonuses available after 7-12 months ($0.50/hour) and after 12+ months ($1.25/hour), paid monthly
- Comprehensive health benefits, including medical, dental, and vision coverage starting on the first day of employment
- Fully remote work opportunity with provided equipment
- Supportive team environment focused on creating positive customer experiences
- Opportunities for personal growth and making a meaningful impact in clients' lives
What to Expect (Job Responsibilities):
- Assist customers with inquiries related to their prescription coverage and manage a steady volume of incoming calls
- Navigate multiple systems effectively while addressing customer questions and issues
- Maintain punctuality and dependability to ensure client success
- Participate in a 4-week training program followed by 2 weeks of nesting
- Complete customer service assessments and typing tests as part of the onboarding process
What is Required (Qualifications):
- Must be fluent in both English and Spanish
- High school diploma, GED, or college degree
- Great problem-solving skills and ability to effectively multi-task
- Excellent communication skills
- Availability to work weekends if needed based on call volumes
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or customer service role
- Familiarity with healthcare or pharmacy processes
- Strong typing skills and proficiency in navigating multiple systems
#Healthcare #CustomerService #RemoteWork #CareerGrowth #BilingualJobs
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