American Water
Remote Call Center Agent - Full Time
This job is now closed
Job Description
- Req#: 106925
Employer Industry: Water and Wastewater Utility Services
Why consider this job opportunity:
- Competitive salary and comprehensive health benefits package
- Opportunities for career development and growth within the organization
- Primarily remote work with flexibility
- Supportive and inclusive work environment that values diversity
- Chance to contribute to essential services for over 14 million people
- Recognized for excellence in sustainability and diversity initiatives
What to Expect (Job Responsibilities):
- Respond to customer inquiries with courtesy and professionalism via phone and other channels
- Clarify customer needs, answer inquiries, and assist in resolving concerns
- Maintain a high level of knowledge about water and wastewater utility operations
- Document customer interactions and maintain accurate records
- Continuously improve skills in customer service and communication
What is Required (Qualifications):
- Minimum of two (2) years of experience in a related customer service environment
- High school diploma or state-recognized Educational Equivalency Certificate
- Strong organizational and communication skills
- Proficient typing and personal computing skills
- Demonstrated problem-solving and decision-making abilities
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with customer service techniques, including empathy and relationship building
- Ability to work flexible hours, including nights, weekends, and holidays
#WaterUtility #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
American Water is an American public utility company operating in the United States and Canada.
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