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Job Description
- Req#: 49711
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive hourly pay based on experience
- Paid Time Off (PTO) and paid holidays to ensure work-life balance
- Health benefits available for full-time employees, including supplemental coverage
- Opportunities for career growth and internal promotions
- Engaging work environment with a focus on collaboration
- Casual dress code to promote comfort while working
What to Expect (Job Responsibilities):
- Answer inbound customer calls professionally and courteously
- Assist customers with inquiries, complaints, and service-related issues
- Provide accurate information regarding products, services, and policies
- Document customer interactions and feedback in the system
- Follow company procedures and escalate complex issues as needed
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to work independently in a remote setting
How to Stand Out (Preferred Qualifications):
- Experience in a customer service or call center environment
- Familiarity with remote work tools and technologies
- Strong problem-solving skills and adaptability
- Ability to handle high call volumes efficiently
#BPO #CustomerService #RemoteWork #CareerGrowth #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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