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Remote Call Center Representative - NEMT (Kansas Residency Required)
6 days agoWhat's your preference?
Job Description
- Req#: 1647205
Employer Industry: Non-Emergency Medical Transportation (NEMT)
Why consider this job opportunity:
- Competitive pay with a $1 pay increase after 90 days
- Paid training and opportunities for career advancement
- Supportive and collaborative team environment
- Meaningful, mission-driven work supporting patient access to care
- Positive, people-first culture where your contributions are recognized
- 100% remote work opportunity for Kansas residents
What to Expect (Job Responsibilities):
- Handle high-volume inbound calls with professionalism, patience, and empathy
- Schedule, confirm, and update medical transportation trips for members
- Verify eligibility and adhere to client-specific policies, HIPAA guidelines, and regulations
- Accurately enter trip requests, cancellations, and changes into the system
- Communicate with transportation providers, medical facilities, and members for timely coordination
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year of call center or customer service experience (healthcare, insurance, or transportation experience is a bonus)
- Strong communication, active listening, and problem-solving skills
- High attention to detail and ability to follow structured processes
- Basic computer skills, including Microsoft Office and data entry
How to Stand Out (Preferred Qualifications):
- Experience in healthcare, insurance, or transportation sectors
- Familiarity with scheduling software
#NEMT #CustomerService #RemoteWork #CareerAdvancement #HealthcareAccess
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