Employer Industry: Ticketing Industry

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay structure
- Work remotely after initial training
- Dynamic and fast-paced work environment
- Chance to engage with a variety of customers and enhance their event experiences

What to Expect (Job Responsibilities):
- Field inbound support calls and emails to resolve first-level support inquiries
- Contact supply teams to discuss and confirm delivery details and updates
- Relay delivery information to clients and coordinate updates
- Act as a liaison between retail clients and the Fulfillment Team through internal communication channels
- Troubleshoot and answer general questions related to client ticket requests

What is Required (Qualifications):
- At least one year of experience working in a high-volume call center
- At least one year of experience in a professional customer service position
- High School Diploma or equivalent required
- Strong communication skills, both verbal and written
- Ability to work flexible hours, including evenings and weekends

How to Stand Out (Preferred Qualifications):
- Experience in a ticketing or event-related industry
- Proficiency in using customer relationship management (CRM) software
- Familiarity with ticketing systems and processes
- Strong problem-solving skills and the ability to think on your feet

#TicketingIndustry #CustomerService #RemoteWork #CareerGrowth #DynamicEnvironment

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