MCI
Remote Call Center Representative (Prince Edward Island)
This job is now closed
Job Description
- Req#: 47353
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive hourly pay plus bonus opportunities
- Paid time off and paid holidays to support work-life balance
- Comprehensive health benefits, including medical, dental, and vision coverage
- Opportunities for career growth and internal promotions
- Engaging work environment with daily contests and prizes
- Flexible work-from-home arrangements
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade services
- Explain and position products and processes clearly to customers
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How to Stand Out (Preferred Qualifications):
- Basic understanding of Windows operating system
- Experience in customer service or technical support roles
- Strong team orientation and customer focus
- Aptitude for conflict resolution and problem-solving
- Ability to thrive in a fast-paced environment with changing demands
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #HealthBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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